Welcome to Clubhouse Casino

Who We Are

We at Clubhouse Casino are operated by Novatrix SRL, a company incorporated under the laws of Costa Rica, registration number 3-102-893958, registered in Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, Costa Rica. Our Paysafe transactions are processed through our payment agent, Tronabriz Limited. Launched as a fresh brand, we built our site from day one with a clear purpose: to serve players across Australia, Canada, India, Norway, New Zealand, our Japan-region audience, Arabic-speaking markets, and international English-speaking traffic. Our Australian locale runs on a dedicated en-au path so our players there get a tailored experience.

Our Clubhouse Casino team works in English as our core language, with regional versions available for Ireland, Australia, New Zealand, Canada, India, Estonia, and the Arabic region, plus French for Canada and Switzerland, German for Germany and Switzerland, Estonian, Finnish, and Arabic. Wherever you join us from, our platform speaks your language.

Our License and Commitment to Fair Play

We hold an e-gaming licence, No. 0000002, issued by the Tobique Gaming Commission to Novatrix SRL. Should any dispute ever arise that we cannot resolve directly, our players can turn to EGIS, our independent Alternative Dispute Resolution body, which operates under the regulations of the Tobique Gaming Commission and can be reached at [email protected]. Any arbitration takes place in Costa Rica. We also run our own affiliate programme, Full House Partners, for those who want to promote our brand.

We take our restricted markets seriously, and we do not offer our services in a long list of jurisdictions, including the United Kingdom, the United States, several EU countries, and others listed in our full terms. Players who breach this policy are not entitled to refunds or withdrawals from us. We also apply special rules in Sweden, where we do not offer bonuses, promotions, VIP programmes, or loyalty point exchanges, and in Finland, where our welcome package and no-deposit free spins are unavailable to regular players, though our VIP members remain eligible.

Our Gaming Library

Here at Clubhouse Casino, we have partnered with some of the biggest names in the industry to build our library. Our game providers include NetEnt, Red Tiger, Yggdrasil, Games Global, Playtech, iSoftBet, Push Gaming, Greentube, BGaming, Booming Games, Wazdan, Playson, Booongo, Pragmatic Play, Play'n GO, Nolimit City, Relax Gaming, Quickspin, Endorphina, and Amatic. For our live casino experience, we work with Ezugi and Playtech to bring you authentic, real-time dealer action.

Our Clubhouse Casino collection spans slots with progressive jackpots, live dealer tables, and classic table games such as roulette, blackjack, baccarat, craps, and video poker, plus regular tournaments where you can compete against other members. We pay out progressive jackpot wins in full, with no cap applied.

Our Banking Options

We accept Visa, Mastercard, Maestro, Google Pay, Neteller, Skrill, Paysafecard, Flexepin, ecoPayz, MuchBetter, MiFinity, SticPay, Astropay, and bank transfer, along with crypto deposits via CoinsPaid, including Bitcoin, Bitcoin Cash, Ethereum, Litecoin, Dogecoin, and USDT. Every deposit method at Clubhouse Casino is free of charge and processed instantly, and there is no upper limit on crypto deposits made through CoinsPaid.

Our minimum deposit is 20 EUR or the equivalent, and we require every deposit to be wagered three times before it becomes eligible for withdrawal. We operate internally in EUR, and crypto transactions use the Coinbase Converter rate at the moment of the transaction - we do not offer currency conversion or fiat-to-crypto exchange.

When it comes to withdrawals, we support Visa and Mastercard transfers, Neteller, Skrill, Paysafecard, ecoPayz, MuchBetter, MiFinity, Venus Point, Astropay, Piastrix, bank transfer, and crypto via CoinsPaid. All our withdrawal methods are free of charge. We process withdrawal requests within 72 hours of approval, with cards taking 3-5 days, bank transfers 3 business days, and e-wallets plus cryptocurrency arriving near-instantly.

We apply a withdrawal limit of 7,500 EUR/USD per rolling 7-day week and 15,000 EUR/USD per month, and our maximum daily cumulative profit on casino games is 100,000 USD for our VIP players and 50,000 USD for everyone else, including players on a VIP trial.

Our Welcome Package and Ongoing Promotions

At Clubhouse Casino, we greet new members with a welcome package worth up to 5,000 AUD plus 200 free spins, split across three packages. For a full breakdown of our offers, see our Clubhouse bonus page.

• Package 1: 100% match up to 2,000 AUD plus 100 free spins on Diamonds Power: Hold & Win
• Package 2: 75% match up to 1,000 AUD plus 50 free spins
• Package 3: 50% match up to 2,000 AUD plus 50 free spins

Our minimum deposit to claim this offer is 20 EUR or the equivalent, and we give you 14 days from the moment you receive each bonus to use it. We also run a separate VIP welcome package and a crypto welcome package with matched bonuses up to 0.5 BTC for our digital currency players.

Beyond our welcome offer, we keep things exciting every day of the week:

• Monday: 5% cashback on our Games of the Month
• Tuesday: 20% reload bonus
• Wednesday: 10 free spins on every deposit
• Thursday: free spins tournament
• Friday: 20% refill bonus
• Saturday: 30 free spins just for playing
• Sunday: 50 free spins for every member

We also run social media offers and tournaments throughout the year. We ask that our players keep bonus-to-deposit ratios reasonable, as a ratio above 50% counts as abuse under our terms, just like placing maximum bets on high-variance games to inflate a balance.

Our Loyalty Program and VIP Club

We reward loyalty through our Clubhouse Points system, spanning 15 tiers from Member to Platinum+, with an invite-only VIP tier sitting above them. You earn 1 point per 30 EUR wagered on our slots and per 120 EUR on live games, with bonus money counting at 50%. Each tier at Clubhouse Casino unlocks free spins on Treasures of Cleopatra, EUR rewards, a birthday bonus, and weekly cashback that rises from 3% all the way to 8%, capped at 5,000 EUR per week.

Our invite-only VIP tier comes with 8% weekly cashback at x5 wagering, a dedicated personal account manager, and our exclusive VIP welcome package. VIP players also enjoy a higher daily profit cap of 100,000 USD, and our VIP members in Finland remain eligible for bonuses even when other Finnish players are not.

Safety, Verification, and Responsible Play

We ask our players to complete identity verification using a government-issued photo ID, proof of address no older than three months, and proof of the payment method used. We may also conduct a phone call as part of our KYC procedure, and withdrawals remain pending until this is complete. We strictly prohibit the use of VPNs to bypass our geographic restrictions, and we allow one account per person - accounts sharing a residential address, household, IP address, or device are treated as duplicates and closed.

Our Customer Support

We're here for you around the clock. Our support channels include:

• Live Chat: available 24/7
• Email: help@theClubhouse Casino.com
• ADR escalation: [email protected]
• A personal account manager for our VIP members

Our support team handles complaints directly and escalates internally where needed, and if a resolution cannot be reached, our players can always turn to EGIS, our independent ADR provider.