Responsible Gaming at Clubhouse

Our Commitment to Safer Play

Our Clubhouse platform operates under a licence from the Tobique Gaming Commission, and as part of that licence we are required to - and genuinely want to - promote responsible behaviour among our players. We at Clubhouse Casino never target vulnerable individuals, and we actively monitor account activity for signs that a player may be struggling. If our support team notices unusual patterns, such as rapidly increasing deposits, very long sessions, or chasing losses, we may reach out directly to check in and offer help.

Our Clubhouse monitoring also covers behaviour we define as bonus or gameplay abuse, such as placing maximum bets on high-variance games purely to inflate a balance, or suddenly switching to low-variance games after a big win. While these rules exist mainly to protect the fairness of our promotions, they also help us flag accounts where play patterns look erratic or compulsive, so we can step in with support where appropriate.

Tools to Help You Stay in Control

We give every player at Clubhouse Casino practical ways to manage their time and spending. You don't need a special reason to use these tools - many of our most experienced players use them simply as good habits. Here at Clubhouse, we recommend setting limits before you start playing rather than waiting until a session feels out of hand.

• Deposit limits - set daily, weekly or monthly caps on how much you can add to your account.
• Loss limits - cap the amount you're willing to lose over a chosen period.
• Session reminders - receive alerts after a set amount of time logged in.
• Time-out - take a short break of 24 hours, a few days, or longer without closing your account permanently.
• Self-exclusion - suspend your account for an extended period, or indefinitely, if you need a longer break.
• Reality checks - periodic pop-ups showing how long you've been playing and your current balance.

Our Clubhouse support team can help you activate any of these tools, and once a limit is set, we won't increase it immediately - there's always a cooling-off period before any upward change takes effect. This is by design: it stops in-the-moment decisions from overriding a limit you set with a clear head.

Setting a Deposit Limit

Deposit limits are one of the simplest ways to keep your spending aligned with your budget. You can set these from your account dashboard, and our Clubhouse Casino system will automatically block further deposits once your chosen cap is reached for the period you selected. If you ever want to lower your limit, the change is instant. If you want to raise it, we apply a short waiting period to give you time to reconsider.

Requesting Self-Exclusion

If you feel you need a complete break, our Clubhouse team can arrange self-exclusion for a fixed period or indefinitely. Once activated, you won't be able to log in, and we won't send you marketing emails or promotional offers during that time. Reversing a self-exclusion before the chosen period ends is not possible, which is intentional - it protects the integrity of the break you've chosen to take.

Age Verification and Account Security

Our Clubhouse platform is restricted to players aged 18 and over, or the legal gambling age in their jurisdiction, whichever is higher. We verify identity and age as part of our standard KYC process, which requires a government-issued photo ID, proof of address, and proof of the payment method used. We at Clubhouse take this verification seriously because it protects both the player and the integrity of our platform, and withdrawals remain pending until this process is complete.

We also ask that you keep your account details private and secure. Sharing login credentials, letting someone else play on your account, or allowing a household member to access your profile goes against our terms and can affect your ability to withdraw funds. Multiple accounts linked to the same household, device or IP address are treated as duplicates under our policy. Getting started properly begins with our straightforward Clubhouse login process, which keeps your account secure from the start.

Restricted Markets and Local Rules

Responsible gaming also means respecting the rules of specific markets. Clubhouse Casino does not accept players from a number of restricted countries and territories, and anyone found playing from a restricted location is not entitled to withdrawals or refunds. We've also built in specific local protections: in Sweden, we do not offer bonuses, promotions, VIP programmes or loyalty point exchanges, and in Finland, our welcome package and no-deposit free spins are unavailable except for VIP players. These adjustments exist because different jurisdictions set different standards for what responsible marketing looks like, and our Clubhouse team follows them closely. For more information about our offers in eligible markets, see our Clubhouse bonus page.

Recognising the Warning Signs

It helps to know what to watch for in your own play. We encourage every Clubhouse player to pause and reflect if any of the following start to feel familiar:

• Spending more time or money than you originally planned.
• Chasing losses with bigger bets to try to win back what's gone.
• Borrowing money or using funds meant for essentials to keep playing.
• Neglecting work, relationships or sleep because of gaming sessions.
• Feeling anxious, irritable or guilty about your play.
• Lying to friends or family about how much you've deposited or lost.

If any of this sounds like you, we strongly encourage reaching out to our support team or one of the independent organisations listed below. You're never alone in this, and asking for help is a sign of strength, not weakness.

External Support Organisations

Beyond the tools we provide directly, independent organisations around the world offer free, confidential support for anyone affected by problem gambling, whether that's a player or someone close to them. We recommend reaching out to services such as GamCare, BeGambleAware, Gambling Therapy, or the National Council on Problem Gambling, depending on where you're located. Many of these organisations also provide free software that blocks access to gambling sites across all your devices, which can be a useful extra layer of protection alongside the limits you set with us.