Clubhouse Privacy Policy

At Clubhouse Casino, we are committed to protecting the personal data of everyone who visits theClubhouse Casino.com. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the rights you have as a player. By creating an account or browsing our site, you agree that we may process your data as described below. Clubhouse Casino is operated by Novatrix SRL, a company incorporated under the laws of Costa Rica, and licensed by the Tobique Gaming Commission under e-gaming licence No. 0000002.

Information We Collect

When you register at Clubhouse, we ask for certain personal details so that we can open and maintain your account, process deposits and withdrawals, and comply with our legal obligations. We collect the following categories of data:

• Identity information, including your full name, date of birth, and government-issued ID details
• Contact information, such as your email address, telephone number, and residential address
• Financial information, including payment account details for methods like Visa, Mastercard, Neteller, Skrill, ecoPayz, MuchBetter, MiFinity, Astropay, and crypto wallet addresses used via CoinsPaid
• Technical information, such as your IP address, device type, browser, and operating system
• Gameplay data, including your betting history, wagering activity, and bonus usage
• Communication records when you contact our support team or account manager

We require that deposits are made from a payment account registered in your own name, and we may ask for proof of the payment method as part of our verification process.

How We Use Your Data

We use the information we collect to operate Clubhouse Casino safely and in line with applicable regulations. Specifically, we use your data to:

• Verify your identity and age before allowing withdrawals
• Process your deposits and payouts through our supported payment methods
• Detect and prevent fraud, money laundering, and duplicate accounts
• Personalise your experience, including loyalty tier progress within our Clubhouse Points programme
• Send you service messages, promotional offers, and updates about your account
• Respond to support requests submitted through our Help Centre or by email
• Comply with our obligations under our licence from the Tobique Gaming Commission

Our Clubhouse Casino platform relies on know-your-customer checks, so withdrawal requests remain pending until your documents are verified. We may ask for a government-issued photo ID, proof of address no older than three months, and proof of your payment method, all submitted in Latin or Cyrillic script. Where this is not possible, we may request a video verification instead.

Phone Verification

As part of our KYC procedure, we may contact you by phone. If we are unable to reach you by phone or email within two weeks of a withdrawal request, we reserve the right to lock your account and cancel the pending withdrawal.

Sharing Your Information

We do not sell your personal data. However, we may share information with trusted third parties who help us run Clubhouse, including:

• Payment processors such as Tronabriz Limited, which handles Paysafe transactions on our behalf
• Our software and game providers, including NetEnt, Playtech, Pragmatic Play, and other studios listed on our site
• Regulatory bodies, including the Tobique Gaming Commission and our Alternative Dispute Resolution provider, EGIS
• Affiliate partners under our Full House Partners programme, where necessary for tracking referrals
• Law enforcement or regulatory authorities where we are legally required to do so

Any third party who processes your data on our behalf is contractually required to keep it secure and confidential.

Cookies and Tracking Technologies

We use cookies and similar technologies to remember your preferences, keep you logged in, and understand how visitors use our site. You can manage cookie settings through your browser, though disabling certain cookies may affect how well Clubhouse Casino functions for you.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to meet our legal, tax, and regulatory obligations. If your account becomes dormant for 12 consecutive months without login or gameplay, a monthly maintenance fee of 20 EUR may be deducted from your balance, or your full balance if it is below that amount. We may still retain certain records even after an account is closed, as required by law.

Your Rights

We want you to feel in control of your personal data. Depending on your jurisdiction, you may have the right to:

• Request a copy of the personal data we hold about you
• Ask us to correct inaccurate or incomplete information
• Request deletion of your data, subject to our legal retention obligations
• Object to or restrict certain types of processing
• Withdraw consent to marketing communications at any time

To exercise any of these rights, please contact us at help@theClubhouse Casino.com. We aim to respond to all requests promptly.

Restricted Jurisdictions

Clubhouse Casino does not accept players from a number of restricted countries, including the United States, the United Kingdom, and several others listed in our Terms and Conditions. If you access our services from a restricted jurisdiction, including through the use of a VPN, your account may be closed and any pending withdrawals cancelled. We treat accounts sharing a residential address, household, IP address, or device as duplicates, and we reserve the right to confiscate related winnings.

Data Security

We use industry-standard security measures to protect your personal and financial data, including encryption during transmission and secure storage. While we take every reasonable step to safeguard your information, no system is completely immune to risk, and we encourage you to use strong }ZWXzio}iY&W(^)5s and keep your login details confidential.

Children's Privacy

Our services at Clubhouse are intended only for individuals who are of legal gambling age in their jurisdiction. We do not knowingly collect data from minors, and any account found to belong to an underage individual will be closed immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review it periodically.

Contact Us

If you have questions about how Clubhouse Casino collects, uses, or protects your data, please reach out to our support team at help@theClubhouse Casino.com. If you have an unresolved complaint, you may also contact our independent Alternative Dispute Resolution provider, EGIS, at [email protected].